Privacy Statement
Introduction
Our Adviser Limited complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person). This policy sets out how we will collect, use, disclose and protect your personal information.
This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, you can contact our Privacy Officer by email at compliance@ouradviser.co.nz or visit www.privacy.org.nz for further information.
Our contact details
Address: 134 Cashmere Road, Cashmere, Christchurch 8025
Phone: 022 562 3750
Email: admin@ouradviser.co.nz
Website: ouradviser.co.nz
Our Adviser Limited (FSP 1001994) is licensed by the Financial Markets Authority (FMA) as a Financial Advice Provider (FAP).
Purpose
We know that how we collect, use, disclose and protect your information is important to you, and we value your trust. That’s why protecting your information and being clear about what we do with it is a vital part of our relationship with you.
The purpose of this Privacy Policy is to inform our clients and any users of our digital platforms (including our website, LinkedIn, Facebook, YouTube, and other social media channels) about how we comply with the requirements of the New Zealand Privacy Act 2020 in managing personal information.
Consent to Privacy Policy
Please note that when you contact us through our website or any of our social media platforms, you are agreeing to this Privacy Policy. If you do not agree with this Privacy Policy, please do not contact us through any of our digital platforms but call us on 022 562 3750.
Collection of Personal Information
Where we collect your personal information from someone other than you, we will take reasonable steps to notify you that we have collected your personal information, the purpose of the collection, the intended recipients of the information, the name and address of the agency collecting and holding the information, whether the collection is authorised or required by law and, if so, the law that authorises or requires the collection, and your right to access and request correction of that information, unless an exception applies under the Privacy Act 2020 (Information Privacy Principle 3A).
Types of Personal Information We Collect
The types of personal information we collect will vary depending on the nature of your dealings with us. We only collect personal information that is necessary. Where reasonable and practicable, we will collect your personal information directly from you and inform you that we are collecting it.
We mainly collect personal information directly from you, for example:
- Over the telephone or a video call (such as over Microsoft Teams, Zoom or Skype) for example when you contact our staff;
- Through one of our digital platforms such as our website, LinkedIn, or Facebook;
- When you email or write to us; or
- When you participate in a marketing campaign, competition or promotion administered by us or our representatives.
If it is not obvious that we are collecting personal information from you, we will do our best to make it clear to you so that you are always aware when information is being collected.
On social media pages where insufficient space exists to display the full social media and privacy disclaimer, a link will be provided to the Our Adviser Limited website disclaimer page and Privacy Policy.
Generally, the types of personal information we collect and hold include your:
- Name
- Date of birth
- Contact details (such as your email address, postal address, phone number)
- Details relating to your use of any product and/or service offered by us
- Details of your enquiry
- Details of any preferences you tell us about (such as subscription preferences)
- Personal information which allows us to determine your eligibility for financial products, and what financial advice to provide you, such as information about your financial situation and personal circumstances.
We may also collect personal information about you from:
- Publicly available sources for example via the internet;
- Your professional advisers for example your accountant, solicitor, previous financial adviser, or sharebroker.
We collect your personal information from the above parties (other than publicly available sources) where we have received your express consent to do so. We are not responsible for the privacy or security practices of those parties and they are not covered by this Privacy Policy.
Online Device Information and Cookies
If you are visiting us through our website or social media channels, we may collect information about your use and experience by using cookies. Cookies are small pieces of information stored on your hard drive or mobile browser. They can record information about your visit to the site, allowing it to remember you on your next visit and provide a more meaningful experience.
The cookies we send to your device cannot read your hard drive, obtain any information from your browser, or command your device to perform any action. They are designed so that they cannot be sent to another site or retrieved by any non-Our Adviser Limited website.
When you interact with us online, the information collected through cookies may include:
- The date and time of visits;
- Website pages viewed;
- The website from which you accessed our website or digital platform;
- How you navigate through the website and interact with pages (including any fields completed in forms or applications);
- Information about your location;
- Information about the device used to visit our digital platform; and
- IP address and the type of web browser used.
We will not ask you to supply personal information publicly over LinkedIn, Facebook, YouTube, or any other social media platform that we use. Sometimes we may invite you to send your details to us through a private message. You may also be invited to share your personal information through secure channels to participate in other activities, such as competitions, but we would require your express consent prior to including you in such activities.
Purpose of Collection and Use of Personal Information
Any personal information you provide to us may be used to:
- Check whether you are eligible for the products or services offered by us;
- Facilitate those services;
- Provide information that you request; and/or
- Provide you with further information about our other products and services.
We also have an obligation to maintain personal information to disclose to regulatory and similar bodies see the section titled ‘Disclosure of Your Personal Information’ below. These bodies have a legal right to such information.
Storage and Protection of Your Personal Information
We may electronically record and store personal information which we collect from you. When we do so, we will take all reasonable steps to keep it secure and prevent unauthorised disclosure.
However, we cannot promise that your personal information will not be accessed by an unauthorised person (for example, a hacker) or that unauthorised disclosures will not occur. If we provide you with any passwords or other security devices, it is important that you keep these confidential and do not allow them to be used by any other person. You should notify us immediately if the security of your password or security device is breached.
Some information we hold about you will be stored in paper files, but most of your information will be stored electronically on physical hard drives and on the cloud see the section titled ‘Cloud-Based Service Providers’ below.
We use a range of physical and electronic security measures to protect the personal information we hold, including:
- Access to information systems is controlled through identity and access management;
- Our buildings are secured with a combination of locks, monitored alarms and cameras to prevent unauthorised access;
- Employees are bound by internal information security policies and are required to keep information secure;
- Employees are required to complete training about information security and privacy;
- When we send information overseas or use service providers to process or store information, we put arrangements in place to protect your information;
- We regularly monitor and review our compliance (and our service providers’ compliance) with internal policies and industry best practice; and
- We only keep information for as long as we need it, or as long as the law requires us to.
Cloud-Based Service Providers
We use third-party service providers to store and process most of the information we collect. We use Microsoft Azure, Microsoft 365 (Office Cloud), and Trail (our client relationship management system) to store, manage, and process client information. We ensure that our cloud-based service providers are subject to appropriate security and information handling arrangements and that the information stored or processed by them remains subject to confidentiality obligations.
Some of these providers may store or process information on servers located outside New Zealand, including in Australia and the United States. Where this occurs, we take reasonable steps to ensure that those providers are subject to privacy and security obligations comparable to those required under the Privacy Act 2020, in accordance with Information Privacy Principle 12.
Timeframes for Keeping Personal Information
We take reasonable steps to destroy or permanently de-identify any personal information as soon as practicable after the date on which it has no legal or regulatory purpose, or we have no legitimate business purpose for retaining it.
In the case of information that relates to our advice services or products we have provided, we are required by law to hold this information for seven years from the later of: the date the record is made, the date the financial advice is given, or the conclusion of the financial advice product to which the advice relates.
After this time, provided the personal information is no longer relevant to any service we are providing you, we will take reasonable steps to safely destroy or de-identify it. We have a records management policy that governs how we manage our information and records.
If There Is a Privacy Breach
We work hard to keep your personal information safe. However, despite applying strict security measures, there is still a possibility that our security could be breached. If we experience a notifiable privacy breach where there is a loss or unauthorised access or disclosure of your personal information that is likely to cause you serious harm we will, as soon as we become aware of the breach:
- Seek to quickly identify and secure the breach to prevent any further breaches and reduce the harm caused;
- Assess the nature and severity of the breach, including the type of personal information involved and the risk of harm to affected individuals;
- Advise and involve the appropriate authorities where criminal activity is suspected;
- Where appropriate, notify any individuals who are affected by the breach (where possible, directly);
- Where appropriate, put a notice on our website advising clients of the breach; and
- Notify the Privacy Commissioner and affected individuals as required under Part 6, Subpart 1 of the Privacy Act 2020 (sections 114 and 115).
Disclosure of Your Personal Information
We may disclose your personal information to others outside Our Adviser Limited where:
- It is necessary to enable us to achieve the purpose for which we collected the information;
- We are required or authorised by law or where we have a public duty to do so;
- You have expressly consented to the disclosure or your consent can be reasonably inferred from the circumstances; or
- We are permitted to disclose the information under the Privacy Act 2020.
Parties we may disclose your information to
Your personal information may be used by us for the purpose of providing advice and services to you and may also be disclosed to agencies such as, but not limited to:
- Any outsourced service provider who assists in the services we carry out, such as auditors and external compliance reviewers;
- Our external dispute resolution service (Financial Services Complaints Limited — FSCL);
- The Regulator (Financial Markets Authority FMA);
- Credit reporting and debt collecting organisations.
If we do not need to share your information with a third party in order to provide advice and services to you, we will not pass on your information to them without your consent. Under no circumstances will we sell or receive payment for disclosing your personal information.
Sending Your Information Overseas
We may send your personal information outside New Zealand, including to overseas service providers or other third parties who process or store our information, or provide certain services to us.
Where we do this, it does not change any of our commitments to you to safeguard your privacy. We make sure that appropriate security and information handling arrangements are in place and that the information remains subject to confidentiality obligations.
All countries have different privacy laws and information protection standards. If we need to send your personal information to a country that has lower standards of information protection than New Zealand, we will take appropriate measures to protect your personal information in accordance with Information Privacy Principle 12. Where it is not possible to ensure that appropriate arrangements are in place, we will let you know and obtain your consent prior to sending your personal information overseas.
Third Party Websites
Through our website or social media pages, you may be able to link to other websites which are not under our control. We are not responsible for the privacy or security practices of those third-party websites and they are not covered by this Privacy Policy. Third-party websites should have their own privacy and security policies and we encourage you to read them.
We do not sponsor, recommend, or endorse anything contained on these linked websites. We do not accept any liability for any loss suffered by you by relying on anything contained or not contained on these linked websites.
Right to Access, Correct and Delete Personal Information
You have the right to request access to, correct and, in some circumstances, delete your personal information. You can do so by contacting us at:
Address: 134 Cashmere Road, Cashmere, Christchurch 8025
Email: admin@ouradviser.co.nz
Phone: 022 562 3750
When you contact us with such a request, we will take steps to update or delete your personal information, provide you with access to your personal information, and/or otherwise address your query within a reasonable period after we receive your request. To protect the security of your personal information, you may be required to provide identification before we update or provide you with access to your personal information.
We are only able to delete your personal information to the extent that it is not required to be held by us to satisfy any legal, regulatory, or similar requirements.
There is no fee for requesting that your personal information is corrected or deleted. In processing your request for access to your personal information, a reasonable cost may be charged to cover such things as locating the information and supplying it to you.
If we refuse your request to access, correct or delete your personal information, we will let you know our reasons (except where the law prevents us from doing so) and provide you with information on how you can complain about the refusal.
What Happens If You Do Not Provide Your Information?
If you do not provide information we have requested, you may be unable to obtain or access our services for which the information is required. Please ask us if you are unsure what information is important and how this might affect you.
Changes to This Privacy Policy
We review this Privacy Policy periodically to keep it current. It is available on our website at ouradviser.co.nz. If the changes are significant, we may advise you directly. You may also obtain a copy of the latest version by emailing admin@ouradviser.co.nz or calling 022 562 3750.
Privacy Policy Queries and Concerns
If you are concerned about how your personal information is being handled, or if you feel that we have compromised your privacy in some way, please contact our Privacy Officer:
Email: compliance@ouradviser.co.nz
Phone: 022 562 3750
Address: 134 Cashmere Road, Cashmere, Christchurch 8025
We will acknowledge your complaint within two working days of its receipt. We will let you know if we need any further information from you to investigate your complaint.
We aim to resolve complaints as quickly as possible. We strive to resolve complaints within five working days, but some complaints take longer. If your complaint is taking longer, we will let you know what is happening and a date by which you can reasonably expect a response.
If you are not satisfied with our response, you may lodge a complaint with the Privacy Commissioner:
- Website: www.privacy.org.nz
- Email: enquiries@privacy.org.nz
- Post: Office of the Privacy Commissioner, PO Box 10-094, Wellington 6143
- Phone: 0800 803 909
Last updated: April 2026